K11 Artus

The hotel boasts a modern design and offers stunning views of Victoria Harbour from the sky lobby. The room is generously spacious with a comfortable bed. However, the bathroom design poses some inconveniences. The shower door opens inwards, causing water to spill outside every time it's turned on. The washbasin platform is small, making it challenging to accommodate skincare products. While there is storage inside the mirror, turning on the lights heats up the mirror's interior. Accessing the ground level from the room can be time-consuming, taking up to 5-10 minutes. This is due to the need to take a lift to the 10th floor, navigate through an extensive lobby area, and then take another lift to the ground floor. The lifts are slow, and there's a noticeable and unusual temperature difference within them. Regrettably, the service falls short of expectations. Staff responsiveness is lacking; a simple request for bottled water in the lobby took over an hour to fulfill. Additionally, there is inconsistency regarding whether the bottled water is complimentary or chargeable. Despite having a lobby-level bar, it is rarely open. The breakfast selection is extremely limited and remains unchanged throughout a month-long stay, with high prices. Notably, despite Artus and Rosewood being part of the same group and in close proximity, billing is not integrated. As one of the most expensive hotels in Hong Kong, it's challenging to find compelling reasons to justify the high cost. While the hotel offers a good view of the harbor (similar to Regent Hotel) and proximity to K11 shopping center (shared with Regent, Rosewood, and Peninsula), it becomes difficult to discern unique features or experiences that would warrant such a significant expenditure.

It's rare in Hong Kong to find a hotel room with a balcony/terrace overlooking Victoria Harbour. Quite big rooms, super comfortable bed, quick check in and out, very helpful staff, huge lobby on the 10th floor. And in just a few minutes can get to the K11 Musea shopping center with many restaurants and shops. I highly recommend this hotel!

I recently had the opportunity to stay at the K11 Artus in East Tsim Sha Tsui, and overall it was a pleasant experience. While it was a bit overpriced, the hotel did offer some great features. One of the highlights of the hotel was the excellent service. The staff were attentive and friendly, and always willing to help with any questions or requests. Another standout feature was the stunning harbor view from the rooms facing the Hong Kong Island side. It was truly breathtaking and one of the best views I've seen in a hotel. However, it's worth noting that not all rooms have this view, so it's important to check before booking. The infinity pool was basic, but unfortunately, most of the view was blocked by the surrounding buildings. Nevertheless, it was still a nice place to relax and enjoy the sun. The gym and change room were also very well-equipped and maintained, making it a great place to get in a workout. All in all, while I do feel that the K11 Artus was a bit overpriced, it was still a nice place to stay, with good service and some exceptional views. However, if you're looking for better value for your money, there may be other options worth exploring.

Stayed here for 5 days and 4 nights. We got the Harbour Studio which is directly facing Victoria Harbor. Also enjoyed the swimming pool and their sauna. The hotel is connected to the mall and it's just a door away from the Avenue of the Stars. And their staff are just so friendly. I've been visiting HK annually for for the past 2 decades. I honestly can say that this is my favourite hotel here in HK. We absolutely loved our stay.

Gorgeous room and hotel facilities. Quite awful experience with the hotel staff/guest services. We upgraded our room and they didn’t provide us with enough amenities for the amount of people staying there, including our 2-year-old. It took me 3-4 phone calls to the front desk to get everything we needed (including getting the sofa bed made). At the end of our trip we decided to get food to go before we head to the airport. I asked the front desk two times if it was okay to eat at the lobby, if not I would be okay to move to 10th floor to eat. The front desk confirmed with me twice that it is fine; however a service staff (Morris/Maurice) came over as we were finishing our meal with condescending attitude to pack our food and leave. I told him I asked the front desk multiple times, yet he was persistent. Worst experience.